Contact form

Below the question form we have made a FAQ available to you. Do not hesitate to contact us for any questions or additional information.

For a special order, a corporate gift or to sell our products in store, contact us. We offer exceptional discounts!

We will respond to you within 48 hours maximum.

FAQ

How does the Bonsai Box work?

A complete user manual with video is available online. You can also contact us by email at info@ikigai-box.com or in the form above if you have any questions.

How can I contact you?

📬 You can write to us via our contact form on the website or directly at info@ikigaibox.com . We respond within 24 business hours.

What carriers do you use for deliveries?

Our carriers are Canada Post, UPS and Purolator for Classic and Deluxe Bonsai Boxes. Standard delivery of 3 to 9 business days is available.

We are therefore able to deliver our packages during the Canada Post strike.

I made a mistake in my order. Can I get a refund?

Contact us as soon as possible at info@ikigai-box.com.

  • If the order is not sent we can refund you in full.
  • If the order is sent, please return the product to us in perfect condition. The return costs are your responsibility.

What are the delivery times?

For the Classic and Deluxe Bonsai Boxes, delivery times are between 3 and 9 working days. During the holidays we do our best to be as fast as possible.

For other products in our store, our inventory is located overseas and may therefore take 2 weeks.

What should I do if my order arrives damaged?

Contact us as soon as possible with a photo of the damaged item. We will find a quick solution, such as a replacement or refund.

Do you ship internationally?

We are based on the south shore of Montreal, Quebec. We currently ship to Canada and the United States.

Contact us at info@ikigai-box.com or through the form below for a different country.

Do Bonsai Seeds Go Bad?

Our seeds are harvested in Canada, more precisely in Ontario. They are all less than 12 months old.

Seeds usually expire after 3 years. There is no harm in trying to germinate them afterward.

How can I learn more about each type of Bonsai?

Here are detailed pages on each type of tree, with maintenance advice: